The Disqus app is a global blog comment hosting service. This particular platform differs from the default commenting system that comes with most blog services in a few ways. It integrates features such as social media, moderation tools, and email notifications.
Basic features are free to use, both for commenters who use Disquis login services and for the websites that run the platform. There are additional features that websites must pay for to unlock. These include shadow banning, temporary bans, and advanced analytics. A single Disquis login designed to help web masters access these features with ease is also available for a fee.
Users have reported numerous Disqus problems over the years. Most of the user-reported problems with Disqus related to privacy concerns. The Disqus app tracks each user’s web browsing activity, even when they are not logged in.
The terms of service allow the platform to sell this information to third parties. Most worrisome is the content of the information they can sell, which includes the user’s IP address, referring pages, and exit links. Taken together, this information could identify users by name.
Additionally, another one of Disqus’ problems is the way they handle user profiles and web comments. For example, users could not opt for a private profile until very recently. This means that a person’s entire comment history was available online. Additionally, they could not block other users, which lead to widespread harassment.
The Disqus app has also been the subject of two notable security breaches. Given the nature of the type of data collected, this is problematic for many users. The first breach happened in 2013.
A Swedish hacking group was able to obtain and release the personal information of many users. Some of these members even visited the users at their homes. The second breach happened in 2017. This breach exposed the Disqus login names, passwords, and sign up dates.
Importance of a Blog Comment Hosting Service
Blog comment hosting services are incredibly useful to website operators. They give websites a way to require users to log in. Studies show that requiring registration cuts down on the number of abusive or harassing comments left on articles and blog posts. Registration also cuts down on the amount of spam a blog receives. Webmasters prefer these types of services to default comment ones because they also make moderation easier.
Webmasters may notice that comment rates are decreasing, especially among Disqus users. This is as a result of the many Disqus problems people have with the platform. As a result of these concerns, they are simply not commenting. The impact this has on your website is immense. Comments help users connect with one another and draw attention to your content.
Many users find communities in comment threads, increasing their engagement with the rest of your site. Relying on Disqus could discourage this type of user interaction. Thankfully, there are many other blog comment hosting services you can try.
When searching for Disqus alternatives, there are a few things you should look for. Social media integration is something most users look for. You also want to be sure you find a service that allows you to ban and moderate comments with ease. Finally, be sure that the one you settle on is compatible with your website. For example, some platforms work for Wix but not for WordPress.
Finding one with easy integration on multiple web building sites is best. This way, if you ever upgrade your site, you can bring your comment section with you. Here are a few of the top rated Disqus alternatives currently in active use:
Heyoya is an innovative commenting platform. Instead of relying solely on text, it uses voice comments. This helps your commenters interact with one another, while also helping you interact with them. The result is a comment section that feels more like a conversation than a thread of depersonalized text. Things can always get lost when tone and inflection are missing. Heyoya helps everyone stay connected in a clear and meaningful way.
Heyoya integrates well with numerous websites, including WordPress, Wix, Weebly, and Shopify. Integration is also incredibly easy, as it involves the placement of only one line of code. It loads alongside your website, which means it does not slow down any loading speeds.
Since Heyoya is a voice-comment app, there are a few neat features available with its platform that you cannot get with others. For example, you can combine audio comments with images, videos, and GIFs. Your users can express themselves in multiple ways using one platform. You can also customize the widget in numerous ways, ensuring it reflects your brand identity well.
One of the biggest benefits is that all commenters must verify their emails before commenting. This leads to a more accountable comment thread with fewer instances of spam, harassment, and abuse. Heyoya works well on mobile for both commenters and website owners. The platform is also available in over 20 languages. This ensures you meet the needs of your commenters, no matter where they are in the world.
Heyoya offers all its users and website owners access to 24/7 support. You can communicate with them via email, which makes reporting problems and attaching screenshots easy. Heyoya does not rely on automated help services. As a result, you always know that you can reach a real person for support. Another perk to using this platform is that you can easily forward commenter concerns directly to Heyoya support.
Muut Inc. is one of the most popular alternatives to Disqus available. One of the reasons is its easy integration with multiple web platforms and the variety of use. Not only is Muut a comment hosting service, it also facilitates messaging and can support forums. This versatility makes it attractive to websites that encourage active and frequent communication between commenters.
Muut integrates well with numerous web platforms. These include common website builders such as Squarespace, Six, and WordPress. You can also use Muut on Shopify, Slack, and Weebly among others. The wide variety of integrations is one of the reasons Muut has become so popular.
One of the most interesting features of Muut is that commenters cannot edit their own posts after 2.7 minutes. After this time has expired, only administrators and moderators can delete posts. No one can modify posts left by others.
Muut customer service
representatives say this is to preserve their core value of permanence. They believe it leads to more honest and truthful communication. The ultimate goal is to build a healthy and active community. Changing comments after a response compromises that value.
Muut feels that all comments and discussions rely on text, not GIFs, video, or images. As a result, anything added to the comment that is non-text appears as a clickable link. This might be a drawback for many. However, news organizations and other, more professional blogs may appreciate this function. It could deter spam comments and trolls.
One common complaint is that the support is not nearly as fast as Muut customer service is. Users and website owners should search community forms and read the FAQs before contacting technical support. You can reach them by email, which makes it easier to thoroughly communicate your concern. This also makes it easy to forward emails from your own users to Muut’s technical support department.
Discourse is another Disqus rival; one that has been gaining a lot of attention in recent years. Unlike other alternatives, it is completely open source, making it easy to adapt the code to your needs. You can use Discourse as a chat room, discussion forum, comment thread, or mailing list. It has a simple design that works well with most website templates and frameworks.
Replies flow naturally, making it easy for your users to follow the train of thought. In addition, the platform notifies users quickly and through email whenever their post has interaction. Another perk to Discourse is that its design has mobile devices in mind. Most people browse the internet using their phones or tablets
Standard commenting systems have not caught up to this technology. As a result, they are cumbersome to use, discouraging people from interacting with your content. Discourse’s design helps to get around that and works beautifully on desktops as well as other devices.
Discourse can integrate with virtually any web platform, including WordPress, Wix, and SquareSpace. All features are available for every web platform, without paying any increased fees.
As an open source product, website owners can benefit from everything Discourse has to offer without investing a lot of money. The company has committed to keeping the platform open source for as long as it is in operation.
This gives you access to everything you need to build an engaged community immediately. As a result, there is no need to download or figure out numerous plugins and widgets. You can simply install Discourse and start customizing it to your needs.
One of the many Disqus problems is that it is still relatively easy to create a fake account to troll or leave abusive comments. Reporting is compliant driven and up to the webmaster to take action on. As a result, many abusive comments could remain online for days without the user getting banned.
Discourse presents an alternative to this scenario. The system helps to naturally keep trolls and abusive commenters away. The flagging system is easy for users to take advantage of, with abusive comments getting removed fast. They also encourage positive interactions and behaviors among users by rewarding them with likes and badges.
Discourse has extensive developer and user forums available to help with virtually any support issue. Moderators review these forums frequently and respond to inquiries quite fast. In the meantime, you can take advantage of the advice of other users. If you fail to find help on their forums, you can always turn to GitHub or you can email their support line.
Availability of help on GitHub is a huge perk of using open source programs like Discourse. Here, you can take advantage of the knowledge of others more familiar and skilled with the program.
#4 Facebook Comments
Facebook has recently gotten in on the comment hosting service game. Facebook comments is a straightforward commenting system that allows users to leave comments after logging in to their Facebook account.
Many users prefer this system, because it uses a service they are already familiar with. There is no need to remember any additional passwords. Website owners enjoy Facebook comments because it adds a layer of accountability to the comment system.
Integration with certain web platforms is easy. Those who have a WordPress, Wix, or SquareSpace site only need to install a plugin. Once you install it, you can customize the options to suit your needs and preferences. It is a bit more challenging to install this commenting system on Bootstrap sites, though it is possible. Your web developer may need to adjust the code slightly.
One of the most interesting features of Facebook Comments is that any response left by a user also appears on their News Feed. This can expose your content to a much wider market, especially if the user in question is a frequent commenter on your site. Many businesses love this feature purely for its free advertising perks.
One of the biggest benefits to using Facebook Comments is that virtually everyone has a Facebook page. You are not likely going to meet much opposition to them logging in to leave a comment. Some commenters find it cumbersome to use another login system for comments. This can discourage them from interacting or engaging with your site
Facebook Comments relies on a universally known website, increasing user confidence in the system. Another key benefit is that by requiring users to login with their (presumable) real-world identities, you can cut down on the amount of spam and abusive posts you receive. This tends to make life much easier for those who run websites but do not have time to actively monitor comment threads.
Facebook Comments also makes it easy for users to report abusive or harassing comments.
Facebook is not known for its responsive support system to begin with. Those who install Facebook Comments do not tend to fare much better. There is a reporting system where you can report your issue. Response time may vary. Facebook Comments also has a forum on each of the web platforms it integrates with. Users often find turning to these forums results in faster responses.
IntenseDebate is another popular alternative to Disqus, especially on blogs and platforms that post newsworthy articles on sensitive topics. It offers website designers a few interesting features not provided by other services. It also comes with numerous perks that your commenters demand, such as social media integration and commenter profiles.
IntenseDebate can installed on numerous blogging platforms that run on CMS. These include WordPress, Blogger, Tumblr, TypePad, and more. It is easy to install, with directions clearly laid out on the company’s web page. Once you install the system, you can adjust certain settings to suit your needs.
IntenseDebate offers a few interesting features. The hosting service offers reputation points to users who leave high quality comments on websites with IntenseDebate enabled. This leads to more accountable and responsible comments by your users. They also offer comment voting, which brings the top ranked comments to the forefront of the discussion. This leads to higher quality comment threads, with more in-depth analysis of the original content.
The platform believes that this type of approach to comment systems leads to more integrity among users and deters trolls.
Users can link their IntenseDebate profile to other social media platforms, such as Twitter and Facebook. This notifies their followers when others leave a comment. It also helps to encourage a sense of community among your users. In addition, IntenseDebate offers an easy moderation and blacklisting system. Users who leave abusive comments see immediate consequences, leading to a healthier and happier community.
Website owners and users alike can access a well-developed community when they need support. You can also quickly reach someone in technical support simply by sending an email. IntenseDebate promises a fast response time to all users.
The Disqus app is not the only game in town when it comes to blog commenting hosting services. It is important to have one of these services enabled on your site for many reasons. They offer your commenters more interaction and better options for engagement with your site. Default commenting systems lack these advanced features. In addition, they make it much harder to ban, shadow ban, and block users who leave abusive or harassing comments.
There are many known issues and problems with Disqus that discourage users from leaving comments. Thankfully, there are a ton of alternatives available. Take the time to research which option best suits your needs. Ideally, you should opt for a service that is innovative, unique, and easy for everyone to use.